Over Charging on food items
Complaints have been received regarding overcharging of food items being sold in the trains including Superfast. The details of these complaints received during the period from 01.04.2019 to 31.12.2019 along with the action taken against them are as under:
|
Total no. of Complaints |
No. of cases of fine imposed |
Amount of fine imposed (in ₹) |
Warned |
Suitably Advised |
Not Substantiated |
Any Other |
Total |
|
1962 |
989 |
75,39,800 |
526 |
273 |
55 |
119 |
1962 |
Further, Indian Railways have taken following measures to curb overcharging:
- Introduction of hand held POS machines along with QR code for generation of bills.
- Prominent display of Menu/Tariff through various means viz. websites, social media, newspaper, trains at a glance etc. mandatory with waiters.
- Deployment of onboard IRCTC supervisors for continuous monitoring.
- MRP on food boxes - " No MRP, the license get cancelled".
- Awareness Campaign “No Bill- The food is for FREE”.
- A robust system for passenger feedback and complaints exists for redressal through Rail Madad, Twitter handle, CPGRAMS, E-Mail and SMS based complaints.
This information was given by the Minister of Railways and Commerce & Industry, Shri Piyush Goyal in a written reply to a question in Lok Sabha today.
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SG/MKV
source http://pib.nic.in/newsite/PrintRelease.aspx?relid=199024
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